Rachel Glass

Rachel Glass is a Legal Director and a specialist commercial litigation and dispute resolution lawyer, focusing on telecoms and technology disputes. Her primary practice area is Commercial Litigation.

She co-authored the only published English law book on technology project disputes, 'IT Contracts and Dispute Management – A Practitioner's Guide to the Project Lifecycle' (Edward Elgar, 2018), which combines first-hand insights from her 12 years' experience as a solicitor in this field with practical advice and guidance.

One of her first cases was working on one of the largest IT project cases to go through the English courts in recent years, the litigation between BSkyB and EDS. Since then she has regularly advised on complex technology project disputes and software licensing disputes, both in relation to the merits of the parties' positions and in relation to strategy for resolving the dispute, acting both for customer-side and supplier-side clients.

She likes getting involved with a client as early as possible in the process so that the right type of advice can be given at the right phase of the dispute, meaning that as well as providing advice on merits and strategy she often supports and guides clients through an escalation, renegotiation or settlement process.

She has taken disputes to the Court of Appeal and the High Court, particularly the Commercial Court and Technology and Construction Court, as well as international arbitration. She prepares and responds to court applications, including expedited trials and interim injunction applications, which frequently involve the preparation of complex technical witness statements. She also has experience of several different forms of ADR, including expert determination and mediation.